Terms & Conditions

  • RETURNS POLICY - All our items are made to your specific requirements. Personalised items are not returnable unless they are found to be faulty. We will produce your Wuffler after you have approved all artwork. We aim to achieve 100% satisfaction with our products. Please be aware that colours can differ slightly from how they appear on a computer screen to how they look in reality. You may return any 'off the peg' item within 14 days for a full refund, however postage will be at your cost, unless the item is found to be faulty.
  • DELIVERY - Our items are delivered using Royal Mail within the United Kingdom, totally free of charge. If you require delivery to an address outside the United Kingdom, then please ask us for our delivery charges as these vary from country to country. We aim to despatch small orders within 7 to 10 days (we often manage this sooner), however we can advise on timescales for larger orders.
  • PAYMENT - We accept payment through the PayPal system. Your financial details are kept totally private from us. PayPal provide protection for all payments made within their system, although personalised items are excluded from some of their refund policies.
  • PRIVACY STATEMENT - We only keep your details on file in order to process your order. We may from time to time send you news or offers. You may unsubscribe from this service at any time. We will never sell your details to other parties.